💼 About This Role

You'll act as the primary post-sale contact for clients using our autonomous software testing platform, building strong relationships and driving adoption. You'll directly influence customer retention and net revenue retention by ensuring clients achieve their strategic objectives. This role offers the chance to shape product improvements through customer feedback in a fast-paced deep tech environment.

🎯 What You'll Do

• Lead customer onboarding with Professional Services for smooth start.
• Drive product adoption through training, resources, and workshops.
• Monitor customer health metrics and manage churn risk proactively.
• Conduct Quarterly Business Reviews to demonstrate value and align goals.

📋 Requirements

• 4+ years in a customer-facing role like customer success.
• Experience with software development, QA, or DevOps practices.
• Proven ability to manage complex customer relationships.
• Strong communication and technical proficiency.

✨ Nice to Have

• Experience with autonomous testing or reliability platforms.
• Background in deep tech or software infrastructure companies.
• Familiarity with Hacker News or developer communities.

🎁 Benefits & Perks

• 🚀 Innovative deep tech environment with groundbreaking products.
• 🏢 Collaborative office culture in Northern Virginia.
• 📈 Opportunity to shape product strategy through customer feedback.

🚩 Heads Up

• Listing mentions 'unicorn talent' and 'relentless pursuit of excellence' suggesting high expectations.
• Role requires deep technical proficiency but no specific tech stack listed.
• Onsite requirement in Vienna, VA may limit candidate pool.