💼 About This Role

You'll lead enterprise-wide reporting initiatives that improve visibility, operational efficiency, and data consistency across multiple teams and regions. You will shape scalable reporting frameworks and drive user adoption of analytics tools. This remote-friendly role offers a highly collaborative environment focused on operational excellence and continuous improvement.

🎯 What You'll Do

• Design and improve reporting processes and operational workflows.
• Manage reporting intake, backlog prioritization, and sprint coordination.
• Conduct testing and validation of reporting enhancements.
• Design and deliver training sessions and onboarding programs.

📋 Requirements

• Minimum 8 years in insurance, brokerage, or client-facing operations.
• At least 5 years in business process design or reporting.
• Strong expertise with reporting and analytics tools and data analysis.
• Proven ability to create SOPs, workflows, and training programs.

✨ Nice to Have

• Experience in change management principles
• Experience with multi-regional teams
• Analytics tool certification

🎁 Benefits & Perks

• 💰 Competitive base salary with performance-based incentives
• 🏥 Comprehensive health and wellness benefits
• 🏖️ Generous paid time off including volunteer time
• 📚 Tuition reimbursement and professional development
• 🏠 Remote work flexibility

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 45 min