💼 About This Role

You'll act as the first point of contact for merchants, resolving inquiries via live chat, email, and phone. Your impact is immediate: you help make customers proud by providing outstanding, proactive service. You'll be the voice of the customer, driving real changes within the company.

🎯 What You'll Do

• Resolve customer inquiries via live chat, email, and phone.
• Advise customers on Mollie products to boost their revenue.
• Provide actionable feedback to improve customer experience.
• Listen to feedback to align support with customer needs.

📋 Requirements

• Fluent in German and English.
• Ability to adapt to changing environments and processes.
• Fast learner who can solve complex problems rapidly.
• Clear communicator who can clarify complex topics.

✨ Nice to Have

• Additional language skills are nice to have.
• Experience in customer support is nice to have.

🎁 Benefits & Perks

• 📈 Regular feedback and performance reviews
• 💰 Fair and transparent salary reviews
• 🔄 Internal mobility and project opportunities
• 🌍 Work in a hybrid setup in Lisbon
• 🚀 Opportunity to shape fintech

📨 Hiring Process

Apply with CV (in English) using the form on the website.