🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers at a SaaS company in rebuild phase, driving expansion, retention, and customer outcomes. This high-ownership role goes beyond relationship management to directly impact Net Revenue Retention (NRR) and shape the future of the customer organization.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify up-sell and cross-sell opportunities and progress to close
• Build and maintain a healthy expansion pipeline (3–4x coverage)
• Manage renewal cycles and mitigate churn risk
• Lead commercial conversations on pricing, renewals, and contracts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of closing expansion opportunities independently
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous experience in Transportation Management Systems (TMS) or last-mile/logistics technology

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• 🕒 Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min