🛠 Tech Stack

💼 About This Role

You'll own the end-to-end post-sales lifecycle for our SMB segment, acting as a trusted advisor to drive product adoption and secure predictable renewals. Partner with cross-functional teams to unlock expansion revenue and deliver measurable ROI for customers.

🎯 What You'll Do

• Own the full renewal cycle including forecasting and negotiation
• Drive product adoption and value realization through proactive engagement
• Monitor account health and mitigate churn risks
• Maintain CRM hygiene and collaborate with Sales, Product, and Support

📋 Requirements

• 2+ years in a customer-facing role within SaaS
• Proven track record meeting retention and revenue targets
• Deep understanding of SaaS subscription models and lifecycle management
• Familiarity with CRM systems like Salesforce and customer success platforms

✨ Nice to Have

• Experience with upsell and expansion revenue
• Knowledge of value-based selling methodologies

🎁 Benefits & Perks

• 🏖️ 5 weeks vacation plus birthday day off and sick days
• 💻 MacBook Pro M3 with dual monitors and standing desk
• 🍎 Hybrid work model (3 days office, 2 days home)
• 🎉 Team events and monthly birthday celebrations
• 📈 Equity and career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min