Customer Support Engineer at Jobs at Contentful

5h ago

Customer Support Engineer

London, England, United Kingdom

full-timemidSoftware

Tech Stack

Description

You will work directly with developers to identify, troubleshoot, and resolve issues related to Contentful's platform. By providing ticket-based support, you ensure customers can successfully build and scale their digital experiences using cutting-edge technologies.

Requirements

2+ years experience in Support or customer-facing roles with tools like ticketing systems
Experience working with APIs and API-based SaaS integrations
Software development or troubleshooting experience in JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift
Understanding of web and mobile app architecture
Proficiency with UNIX-like command-line tools

Responsibilities

Identify and research Contentful-related issues experienced by users
Troubleshoot and resolve issues via ticket-based assistance
Escalate issues to Engineering team when necessary
Create new internal processes to improve support
Practice empathy and anticipate customer needs

Jobs at Contentful

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed around the world.