5h ago

Fraud Operations Manager, Consumer Technology

New York City

$155k-$175k / year

full-timeseniorai-ml

🛠 Tech Stack

💼 About This Role

You'll build Suno's payment integrity function from scratch, owning fraud detection, dispute strategy, and tooling for a fast-growing AI music platform. Your work will protect millions of users and directly impact the company's bottom line with executive visibility and a clear mandate to shape the program. You'll operate at the nexus of data science, product, engineering, finance, and support teams.

🎯 What You'll Do

  • Build fraud detection framework from scratch using rule-based platforms like Stripe Radar
  • Investigate fraud patterns and triage by impact, identifying clusters and proposing remediation
  • Define Suno-specific fraud vectors and build detection logic for each
  • Maintain fraud KPI dashboards and write internal operations playbooks

📋 Requirements

  • 5+ years in fraud analysis, risk operations, or trust & safety at a consumer company
  • Management experience leading a payment-integrity focused team or program
  • Hands-on Stripe Radar or comparable rule-based fraud platform experience
  • SQL and data fluency to independently investigate anomalies and build monitoring

✨ Nice to Have

  • Experience at a subscription business
  • Familiarity with ML-based fraud models
  • Background in AI or consumer creator platforms

🎁 Benefits & Perks

  • 🏖️ Unlimited PTO & Sick Time
  • 🏥 Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA)
  • 💰 Company Equity Package & 401(k) with 3% Employer Match
  • 👶 16 Weeks Paid Parental Leave
  • 🍽️ In-Office Lunch (5 days per week)
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