Description

You will own the post-onboarding stage for mid-market and strategic accounts, leading three teams to drive long-term retention, product adoption, and customer satisfaction at Connecteam, a TLV-based startup serving deskless employees.

Requirements

• 5+ years managing Customer Success teams in SaaS enterprise environment
• Experience implementing products in large organizations
• Proven success in managing complex customer relationships
• Strong leadership and team development skills
• Strategic mindset with focus on customer outcomes

Responsibilities

• Own post-onboarding customer success for mid-market and strategic accounts
• Lead and mentor three customer success teams
• Drive customer retention, gross retention, and expansion
• Ensure product adoption from C-suite to frontline employees
• Track and improve key success metrics (retention, adoption)