1h ago
Senior Client Services Project Manager, CX
USA - Remote
full-timesenior RemoteSoftware
Tech Stack
Description
You will manage customer-facing AI and software delivery projects from initiation to closure, coordinating with technical and business stakeholders to ensure predictable, high-quality outcomes. Your work drives execution, manages risks, and maintains clear communication across teams.
Requirements
- 5+ years managing customer-facing software or SaaS delivery projects
- Experience delivering projects across Agile, Waterfall, or hybrid methodologies
- Exposure to technical, SaaS, and/or AI/GenAI project environments
- Strong problem-solving and risk-management abilities
- Effective communication, organization, and stakeholder-engagement skills
Responsibilities
- Manage software and AI/GenAI delivery projects ensuring alignment with scope, timelines, and customer expectations
- Build and maintain project plans, schedules, RAID logs, and core delivery documentation
- Communicate project status, risks, and dependencies to customers and internal stakeholders
- Coordinate cross-functional teams through the project lifecycle
- Contribute to PMO best-practice adoption and continuous improvement
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