1h ago

Senior Client Services Project Manager, CX

USA - Remote
full-timesenior RemoteSoftware

Tech Stack

Description

You will manage customer-facing AI and software delivery projects from initiation to closure, coordinating with technical and business stakeholders to ensure predictable, high-quality outcomes. Your work drives execution, manages risks, and maintains clear communication across teams.

Requirements

  • 5+ years managing customer-facing software or SaaS delivery projects
  • Experience delivering projects across Agile, Waterfall, or hybrid methodologies
  • Exposure to technical, SaaS, and/or AI/GenAI project environments
  • Strong problem-solving and risk-management abilities
  • Effective communication, organization, and stakeholder-engagement skills

Responsibilities

  • Manage software and AI/GenAI delivery projects ensuring alignment with scope, timelines, and customer expectations
  • Build and maintain project plans, schedules, RAID logs, and core delivery documentation
  • Communicate project status, risks, and dependencies to customers and internal stakeholders
  • Coordinate cross-functional teams through the project lifecycle
  • Contribute to PMO best-practice adoption and continuous improvement
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