2h ago

Technical Operations Specialist (TOPS)

Chicago, IL
full-timejunior Hybridfinancial services

Description

You will join the Technical Operations team to monitor and support Interactive Brokers' global brokerage systems. You'll troubleshoot operational issues, collaborate with development teams, and serve as the primary escalation point for technical problems, ensuring a reliable trading experience.

Requirements

  • Strong communication skills, fluent in English
  • Bachelor's in finance or technical discipline
  • Working knowledge of computing and networking concepts

Responsibilities

  • Monitor health of applications, networks, and systems
  • Analyze, troubleshoot, escalate and resolve operational issues
  • Participate in post-incident reviews with development and infrastructure teams
  • Provide internal 2nd-level technical support
  • Monitor batch jobs and escalate delays or failures
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