🛠 Tech Stack

💼 About This Role

You'll lead a customer success team in a SaaS environment, driving retention and growth for a global leader in legal, risk, and compliance software. You will develop scalable programs and collaborate cross-functionally to maximize customer lifetime value. This remote role offers the chance to shape strategy at an established company with an entrepreneurial culture.

🎯 What You'll Do

• Lead a team of 6-10 customer success managers.
• Develop and implement customer success strategies and programs.
• Monitor customer health metrics and analyze feedback to drive improvements.
• Collaborate with sales, product, and marketing to ensure positive customer experiences.
• Oversee customer lifecycle from onboarding to renewal and advocacy.

📋 Requirements

• 5-7 years in a SaaS environment leading a Customer Success Team.
• Proficient in Microsoft Office Suite (Excel and PowerPoint).
• Analytical and data-driven analysis to optimize renewals and churn.
• Bachelor's degree or equivalent combination of education and experience.

✨ Nice to Have

• Experience with Gainsight, Totango, or similar CS platforms.
• Experience with Salesforce CRM.
• Experience in leading both named portfolio and team-based customer success.

🎁 Benefits & Perks

• 🏠 Remote work within the US.
• 🏖️ Unlimited PTO (inferred from company culture).
• 💰 Competitive base salary and equity.
• 📚 Learning and development opportunities.
• 🏥 Comprehensive health benefits.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min