💼 About This Role

You'll handle inbound calls in a busy call center, assisting with travel reservations and providing professional customer service. Your core impact is ensuring customer satisfaction while maximizing revenue through ancillary options.

🎯 What You'll Do

• Assist customers with travel itinerary changes and cancellations
• Resolve customer complaints to ensure satisfaction
• Maximize revenue by offering ancillary options during calls
• Maintain 90% QA while documenting customer interactions

📋 Requirements

• 6 months of customer service experience
• Basic computer skills
• Type 30 wpm or faster
• Availability to work evenings, weekends, and holidays

✨ Nice to Have

• Spanish bilingual
• Call center or airline/travel experience

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🏥 Health Insurance
• ✈️ Travel Perks

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week