🛠 Tech Stack

💼 About This Role

You'll build and lead a high-impact technical customer success team of Observability Architects. You will shape how enterprise customers adopt and expand advanced observability solutions, acting as a player-coach and strategic leader. This role blends leadership, technical depth, and customer-facing strategy in a fast-scaling, remote-first environment.

🎯 What You'll Do

• Build, hire, and lead a high-performing team of Observability Architects.
• Define and execute customer lifecycle frameworks for onboarding, adoption, retention, and expansion.
• Act as player-coach, balancing team leadership with direct strategic customer engagements.
• Collaborate with product and engineering teams to influence roadmap priorities.

📋 Requirements

• 5+ years of experience in high-tech environments.
• 3+ years leading technical or customer-facing teams.
• Strong background in observability or cloud-native infrastructure platforms.
• Deep understanding of observability ecosystems (metrics, logs, traces).

✨ Nice to Have

• Experience in open-source or product-led growth environments.
• Executive-level communication skills.
• Familiarity with distributed systems.

🎁 Benefits & Perks

• 🏠 Fully remote work environment with global-first culture.
• 💰 Competitive compensation including base salary and RSUs.
• 🌴 30 days annual leave including company-wide shutdown days.
• ⚖️ Work-life balance and flexibility emphasis.
• 📈 Career growth opportunities in a rapidly scaling organization.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min
4. 4Executive Interview· 45 min