💼 About This Role

You'll monitor critical company services and respond to major incidents for a fintech company. You'll coordinate cross-team resolution and ensure customer communication. This role offers relocation support to several hubs and flexible remote work.

🎯 What You'll Do

• Monitor health of critical company services and infrastructure
• Respond to major incidents: classify, prioritize, escalate
• Coordinate actions across multiple teams for incident resolution
• Organize post-incident recovery actions and customer communication

📋 Requirements

• 1+ years of experience in 24/7 support or monitoring roles
• Understanding of large-scale IT systems operation and interaction
• Basic knowledge of SQL and APIs

✨ Nice to Have

• Experience with ITSM systems
• Experience with Grafana, ELK, or Kibana
• Experience building monitoring functions and dashboards

🎁 Benefits & Perks

• 🏠 Flexible remote work from anywhere
• ✈️ Relocation support to hubs in Cyprus, Georgia, Serbia, or Kazakhstan
• 🏥 Healthcare coverage
• 📚 Education Budget for language lessons, training, and certifications
• 🏖️ 20 days annual leave and paid sick leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min