Tech Stack

Description

As a Clinical Outreach Specialist, you will connect with prospective clients, educate them about Enhanced Care Management services, and facilitate their enrollment by assessing needs and linking them with the care management team. You'll make 60-100 outbound calls daily, review medical charts, apply evidence-based practices like Motivational Interviewing, and collaborate with the care team to optimize care delivery for individuals with complex needs.

Requirements

• Willing to work Monday through Friday 8:30am-5:00pm Pacific Time with flexibility for evenings/weekends
• Active California LVN license, Medical Assistant certificate, or Bachelor's degree in related field
• Minimum 2 years telephonic outreach or enrollment experience in high call volume environment
• Experience working with complex care clients and ECM Populations of Focus
• Excellent oral and written communication skills
• Positive interpersonal skills
• Comfortable with technology including video conferencing, Google Workspace, Slack, and electronic health records
• Prior experience in a remote role
• Quiet, secure workspace to ensure member privacy
• Ability to test internet speed
• Bilingual (English/Spanish) highly preferred
• Must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington

Responsibilities

• Engage with prospective clients and record interactions in CRM system
• Make 60-100 outbound calls to prospective clients daily
• Convey client information and preferences to care team for personalized care planning
• Assist clients in completing psychosocial assessments and developing care plans
• Review medical charts to document client needs and recommend interventions
• Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Participate in weekly Team Operations Meetings