Description

You will serve as the primary liaison between clients and production teams, ensuring clear communication of goals and timelines. You will manage client calls, provide training, maintain documentation, and drive continuous improvement to deliver a delightful client experience.

Requirements

• 5+ years of client-facing experience in employee benefits/benefit administration
• Strong project management experience, especially with technology projects
• In-depth understanding of benefit administration and employee benefit programs
• Comfortable with technology and adept at navigating systems
• Excellent relationship management and consultative communication skills

Responsibilities

• Act as primary liaison between clients and production teams
• Conduct client calls and provide new client administrator training
• Maintain client documentation including Standard Operating Procedures
• Collaborate on product updates and provide consultation
• Coordinate Annual Enrollment activities