Description

You will help clients navigate challenges with our hospitality cloud via messaging, email, and phone, while learning and contributing to a fast-growing tech company with a startup vibe.

Requirements

• Native or fluent in English and German
• Experience in hotels or customer service roles in SaaS
• Outgoing and ready to communicate across different countries and levels
• Ability to take feedback and learn quickly
• Willingness to work in rotating shifts (early, day, late)

Responsibilities

• Develop deep understanding of Mews solutions and act as ambassador to customers
• Provide exceptional support for technical issues via messaging, email, and phone
• Proactively consult customers on usage and efficiency improvements
• Build and retain rapport with appointed customer contacts
• Maintain thorough customer documentation and improve internal knowledge base