💼 About This Role

You'll lead technical transformation of enterprise-scale customer experience environments using data and generative AI to drive measurable operational improvements. You'll own delivery excellence across large client portfolios, balancing strategic thinking with hands-on technical leadership.

🎯 What You'll Do

• Partner with Architects and CX Strategists to design AI-driven solutions
• Build and lead high-performing cross-functional squads for CX improvements
• Own delivery excellence across engagements with clear communication
• Guide strategic decisions across architecture, integration, data, and AI

📋 Requirements

• 10+ years experience in Data & AI and/or software engineering
• Proven track record as technical leader in client-services/consulting
• Experience leading large-scale AI/CX transformation initiatives
• Strong understanding of Generative AI enterprise applications

✨ Nice to Have

• Experience with CCaaS, CRM, WFM, integration platforms
• Experience leading globally distributed multi-disciplinary teams

🎁 Benefits & Perks

• 🏖️ Flexible work (hybrid or remote)
• 💰 Competitive salary ($195K – $215K)
• 🏢 Enterprise-scale resources and secure infrastructure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min
4. 4Offer· 15 min