💼 About This Role

You'll manage a portfolio of the largest, most complex customers like sports teams and venues. You'll drive adoption and revenue growth through strategic business reviews and secure long-term renewals by aligning vivenu's roadmap with client goals. This role offers a chance to shape the future of live entertainment tech with a $65M-backed industry leader.

🎯 What You'll Do

• Manage enterprise customer portfolio and nurture relationships
• Secure renewals and expansion showcasing proven ROI
• Lead hands-on platform onboarding and project management
• Monitor health KPIs and mitigate churn risks

📋 Requirements

• 5+ years in Customer Success or Account Management managing enterprise accounts
• Deep live events industry knowledge and on-site operations expertise
• Proven ability to navigate complex organizations and build executive authority
• Experience with complex project management for high-pressure on-sales

✨ Nice to Have

• Experience with ticketing platforms like Ticketmaster or SeatGeek
• Familiarity with POS and scanning systems
• Data-driven consulting background

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote-first culture (with offices available)
• 🏥 Comprehensive health insurance
• 📈 Equity package
• 🎓 Learning and development budget