Description

You will own the entire renewal process for mid-market customers, focusing on retention, mitigating churn, and articulating product value to ensure contract renewals are secured. You'll work cross-functionally with Customer Success, legal, and finance teams to drive timely execution and process improvements.

Requirements

• Proven success in managing SaaS/B2B contract renewals in growth or SMB segment
• Consistent achievement of challenging renewal and gross retention quotas
• Strong negotiation and commercial skills for pricing and contract discussions
• Exceptional organizational skills and attention to detail for accurate forecasting
• Ability to act as commercial liaison between customers, legal, finance, and CS teams

Responsibilities

• Manage customer renewal lifecycle for mid-market accounts ($10-50M revenue)
• Mitigate churn risk by monitoring account health and collaborating with CSMs
• Drive timely execution through accurate quoting, contract drafting, and price negotiations
• Articulate product value to justify investment and price adjustments
• Utilize AI tools to analyze renewal trends and recommend process improvements