Description

You will be the main point of contact for Podium's biggest clients in the auto industry, orchestrating onboarding and driving ongoing success. You'll work cross-functionally to address customer needs, mitigate churn, and boost retention while building deep stakeholder relationships.

Requirements

• 3+ years of CX/CS experience with focus on retention
• Deep understanding of marketing technology industry
• Account management experience identifying at-risk customers and driving adoption
• Ability to thrive in a changing environment
• Outstanding presentation, communication, and problem-solving skills

Responsibilities

• Onboard multi-location customers and conduct training
• Strategically manage portfolio to maximize product usage and reduce retention risk
• Develop deep relationships to understand customer needs and offer value-based solutions
• Manage onboarding cohorts to meet key metrics within timeframes
• Collaborate with Sales team for portfolio transparency