🛠 Tech Stack

💼 About This Role

You'll lead the Customer Experience team at Browns Brook Street, delivering personalized luxury service to HNW clients. You'll balance client development and operational excellence to drive commercial performance in a fast-paced environment.

🎯 What You'll Do

• Build and maintain loyal client base through exceptional service and proactive follow-ups.
• Lead daily floor operations and act as first point of escalation for client queries.
• Support Client Development Manager in organizing exclusive client events and trunk shows.
• Use tools like D365, Storm, Shopify, and Excel to deliver compelling service.

📋 Requirements

• Luxury retail experience with HNW clientele.
• Proven track record in premium personalized service.
• Strong communication and relationship-building skills.
• Tech-savvy with CRM and clientelling tools.

✨ Nice to Have

• Additional languages.
• Experience in team leadership.

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 💰 Employee discount on luxury brands
• 🧘 Wellness programs
• 📈 Career development opportunities