💼 About This Role

You'll serve as the key connection between users and product teams, resolving issues and providing feedback for continuous improvement. You'll interact with users across multiple channels, ensuring timely and empathetic support in a remote-first environment. This role offers flexible freelance arrangements and international collaboration.

🎯 What You'll Do

• Respond to customer inquiries via support platforms and communication channels.
• Assist users with product features, troubleshooting, and technical issues.
• Document and report product bugs or malfunctions to support teams.
• Create user guidance materials and tutorials for self-service support.

📋 Requirements

• 1-3 years of experience in customer support or client-facing role.
• Strong communication skills in English, both written and verbal.
• Problem-solving skills with a customer-first mindset.
• Ability to work independently in a remote environment.

✨ Nice to Have

• Experience in SaaS or digital products.
• Familiarity with support tools and platforms.

🎁 Benefits & Perks

• 🏖️ Flexible freelance contract with remote work.
• 🌍 International and collaborative remote-first environment.
• 💡 Work with innovative digital products used by millions.
• ⏰ Flexible hours aligned with global time zones.
• 🤝 Inclusive culture focused on collaboration.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 45 min
3. 3Offer· N/A