🛠 Tech Stack

💼 About This Role

You'll provide advanced technical support for Extreme Networks' cloud-driven networking solutions. Your work will directly impact customer satisfaction and digital transformation efforts for a global client base. This role offers hands-on problem solving in a hybrid work environment at a leading networking company.

🎯 What You'll Do

• Troubleshoot and resolve complex networking issues for customers.
• Collaborate with engineering to escalate and resolve product defects.
• Document solutions and contribute to knowledge base articles.
• Perform root cause analysis and provide recommendations.

📋 Requirements

• 3-5 years of experience in technical support or network engineering.
• Deep knowledge of TCP/IP, routing, and switching protocols.
• Experience with cloud networking and virtualization technologies (e.g., VMware, AWS).
• Strong analytical and problem-solving skills.

✨ Nice to Have

• Industry certifications like CCNA, CCNP, or equivalent.
• Experience with Extreme Networks products or similar vendors.
• Scripting skills in Python or Bash.

🎁 Benefits & Perks

• 🏖️ Flexible PTO policy.
• 💰 Performance bonuses.
• 📚 Professional development and certification support.
• 🏥 Comprehensive health, dental, and vision insurance.
• 📈 401(k) matching.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview with Hiring Manager· 60 min
3. 3Technical Assessment· 90 min