🛠 Tech Stack

💼 About This Role

You'll provide technical support to home health agencies using the HHAeXchange platform, resolving issues via phone, email, and chat. You'll ensure exceptional customer service while documenting interactions in Salesforce. This role requires bilingual fluency in English and Spanish.

🎯 What You'll Do

• Provide technical assistance via phone, email, and chat
• Diagnose and resolve customer issues on HHAeXchange platform
• Document interactions in Salesforce Service Cloud
• Escalate complex issues to supervisors or engineers

📋 Requirements

• 2+ years of technical customer support in a SaaS environment
• Fluent in English and Spanish
• Experience in B2B customer support
• Strong problem-solving and communication skills