🛠 Tech Stack

💼 About This Role

You'll be the direct connection between customers and Cascade Maverik, ensuring extraordinary service experiences. Your core impact will be to manage orders, resolve issues, and support the sales team. This role offers a hybrid work environment and generous benefits.

🎯 What You'll Do

• Respond to customer inquiries via phone, email, and social media.
• Prepare and track customer orders accurately.
• Manage warranty returns and credit/debit claims.
• Collaborate with internal departments to ensure customer satisfaction.

📋 Requirements

• Bachelor's degree in Business, Communications, or related field.
• 2+ years of customer service experience.
• Experience with SAP system preferred.
• Fluency with Microsoft Office programs.

✨ Nice to Have

• Experience with SAP system.
• Ability to analyze problems and generate options.

🎁 Benefits & Perks

• 💰 Annual incentive plan eligibility
• 🏦 401(k) with employer match
• 👕 Employee discount on apparel and gear
• 🏢 Hybrid work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min