🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for customers experiencing technical difficulties in a fast-growing telecommunications environment, diagnosing and resolving issues efficiently. Your work will directly impact customer satisfaction and retention through root cause analysis and process improvements. This fully remote role offers exposure to real-time incident management and continuous learning.

🎯 What You'll Do

• Diagnose and resolve technical support issues across multiple systems.
• Manage customer incidents end-to-end within defined SLAs.
• Document interactions and resolutions for knowledge sharing.
• Collaborate with internal teams to escalate complex issues.

📋 Requirements

• 2+ years in technical support or customer-facing IT role.
• Strong understanding of internet technologies and networking.
• Experience using Slack and Google Workspace.
• Fluency in English and French (spoken and written).

✨ Nice to Have

• Familiarity with ticketing systems like Jira, Remedy, or Confluence.
• Experience in a high-volume, shift-based support environment.

🎁 Benefits & Perks

• 🏠 Fully remote work across Canada.
• 📚 Continuous learning on new technologies and tools.
• 🕒 Shift-based scheduling with diverse operational exposure.
• 📈 Career growth opportunities within technical support.
• 🌍 Inclusive team culture focused on support and knowledge sharing.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Assessment· 60 min
3. 3Hiring Manager Interview· 45 min