🛠 Tech Stack

💼 About This Role

You'll be the voice of M-KOPA for millions of Nigerian customers, resolving inquiries and building trust that drives financial inclusion. Every interaction measures impact on lives, not just call volume.

🎯 What You'll Do

• Resolve customer inquiries via phone end-to-end
• Maintain accurate records in M-KOPA systems
• Educate customers on products and processes

📋 Requirements

• Experience in a customer-facing or call-handling environment
• Proven competency with Microsoft Office
• A customer-first mindset with problem-solving skills

✨ Nice to Have

• Experience in a fintech or financial inclusion environment
• Multilingual ability (e.g., Nigerian local languages)

🎁 Benefits & Perks

• 🌍 Global Impact - serving millions across Africa
• 📈 Career Development - diverse programs and coaching
• 🏠 Hybrid Work - from Lagos office
• 👨‍👩‍👧‍👦 Family-Friendly Policies
• ⚖️ Equal Opportunity - inclusive environment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• High-volume on-site role with unspecified compensation