🛠 Tech Stack

💼 About This Role

You'll provide advanced end-to-end IT support as an escalation point for complex issues within a fast-growing fintech bank. Your core impact is ensuring reliable, secure, and efficient end-user services across hardware, collaboration platforms, and Microsoft 365. This role offers the chance to drive service improvements through automation and AI adoption.

🎯 What You'll Do

• Deliver advanced deskside, telephone, and remote IT support as escalation point
• Own and prioritize IT support queue to ensure SLA adherence
• Optimize Joiner-Mover-Leaver processes for access governance
• Administer Microsoft 365 services including Entra ID, Exchange, Intune
• Manage hardware estate (Windows, macOS, mobile, AV) lifecycle

📋 Requirements

• Extensive hands-on desktop support experience across on-site and remote
• Proven expertise administering Microsoft 365 enterprise environments
• Deep understanding of ITSM frameworks (e.g., ITIL)
• Ability to mentor junior engineers and contribute to team growth

🎁 Benefits & Perks

• 📈 Discretionary bonus scheme
• 🏥 Private health cover
• 📚 Full onboarding support and development opportunities
• 👪 Enhanced Maternity & Paternity leave
• 💼 Life assurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min