💼 About This Role

You'll be the primary point of contact for enterprise agency partners, driving adoption of Smartly's AI-powered advertising platform. You'll act as a trusted advisor on social and programmatic advertising, influencing product direction and building long-term partnerships. This role offers a front-row seat to the fast-paced digital advertising ecosystem with cross-functional collaboration across teams.

🎯 What You'll Do

• Act as primary contact for agency partners, driving retention
• Identify growth opportunities and proactively engage agencies
• Provide consultative guidance on Smartly platform and best practices
• Collaborate with sales to execute agency development strategies

📋 Requirements

• 4+ years in Customer Success or similar role in ad tech
• Strong knowledge of social advertising platforms (Meta, TikTok, etc.)
• Proactive, customer-obsessed mindset with cross-functional collaboration
• Legal right to work in the United States

✨ Nice to Have

• Programmatic advertising knowledge
• Experience with agency enablement programs

🎁 Benefits & Perks

• 🌴 Five weeks PTO plus 11 holidays and unlimited sick days
• 🏥 Generous healthcare including mental health benefits
• 💰 401K matching and equity grants for all new hires
• 📚 Learning reimbursement and wellness benefit
• 🌍 Volunteer time off and company donation matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min