🛠 Tech Stack

💼 About This Role

You'll manage a large portfolio of EMEA customers, driving adoption and expansion of Notion through tailored consultations and outreach campaigns. You'll serve as a trusted advisor to help customers maximize ROI from the platform. This role offers the chance to build foundational Customer Success processes at a fast-growing software company.

🎯 What You'll Do

• Onboard and expand customer base through consultations and trainings.
• Design and run at-scale outreach campaigns for Notion adoption.
• Work cross-functionally with sales partners to drive adoption.
• Identify strategic customers to drive monthly active users and seat expansion.

📋 Requirements

• 3+ years experience at a fast-growing software company.
• Track record of success in Customer Success or Account Management.
• Fluent French speaker.
• Experience managing a large volume of accounts.

✨ Nice to Have

• Built Customer Success playbooks or processes.
• Experience with scaled program management or Outreach campaigns.
• Experience using Notion, Salesforce, and Gainsight.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 📈 Equity grants
• 🏠 Hybrid work model with in-office Anchor Days
• 💻 Home office stipend
• 🏥 Comprehensive health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study / Technical Interview· 60 min