Description

You will lead customer success and service delivery teams to ensure world-class support for our cybersecurity products, focusing on client retention, satisfaction, and growth. You will drive operational excellence and strategic initiatives to enhance service delivery.

Requirements

• Proven experience in customer success or service delivery leadership
• Strong background in cybersecurity industry
• Excellent communication and stakeholder management
• Strategic thinking and problem-solving skills
• Experience with AI/ML-based products is a plus

Responsibilities

• Lead customer success and service delivery teams
• Drive client retention and satisfaction
• Oversee operational excellence in service delivery
• Implement strategic growth initiatives
• Manage team performance and development