💼 About This Role

You'll lead and develop a team of Customer Support Specialists at Zipline, the world's largest drone delivery service. You'll drive operational excellence and partner with cross-functional teams to elevate the customer experience. This role offers a chance to scale world-class support operations in a fast-moving, mission-driven environment.

🎯 What You'll Do

• Lead, coach, and develop a team of Customer Support Specialists.
• Drive team performance through real-time coaching and feedback.
• Manage daily support execution, escalations, and staffing needs.
• Partner cross-functionally to improve workflows and customer experience.

📋 Requirements

• 3+ years experience in customer support or fast-paced customer-facing environment.
• Previous leadership or coaching experience preferred.
• Strong communication and problem-solving skills.
• Flexible availability including evenings, weekends, and holidays.

✨ Nice to Have

• Experience with CRM or support platforms.
• Passion for developing people and building culture.
• Operational mindset with ability to prioritize effectively.

🎁 Benefits & Perks

• 🏥 Medical, dental and vision insurance
• 🏖️ Paid time off
• 📈 Equity compensation
• 💰 Discretionary bonuses

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 1 hour