🛠 Tech Stack

💼 About This Role

You'll be a key member of the Managed Services team, troubleshooting desktop and server issues for a diverse range of technologies. Your core impact is acting as the primary contact for incident and request management, ensuring smooth operations for enterprise clients.

🎯 What You'll Do

• Take client phone calls and open Incident or Request tickets
• Monitor ticket queue and triage incidents by severity
• Troubleshoot hardware, OS, remote access, and cloud technologies
• Perform user account management (creation, password reset, groups)

📋 Requirements

• 3+ years Help Desk/Service Desk experience at enterprise level
• Proficiency in Windows 10/11 and Windows Server OS
• Basic understanding of Active Directory or Entra ID
• Experience with Service Now and Microsoft 365 applications

✨ Nice to Have

• 4+ years of total Help Desk experience
• Knowledge of cloud platforms like Azure

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health Insurance
• 💻 Remote Work Options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min