Description

As a Customer Success Manager at Similarweb, you will lead and expand long-term customer relationships, acting as a trusted advisor to help clients achieve their business goals using our digital intelligence platform. You'll drive user engagement, mitigate churn risks, and identify growth opportunities by turning data into actionable insights.

Requirements

• Solid understanding of digital marketing space and trends
• Client-facing experience with strong relationship-building skills
• Analytical and consulting mindset with ability to turn data into a story
• Experience producing high-quality client-facing materials
• 2-3 years' experience as a Customer Success Manager

Responsibilities

• Lead, manage, and expand long-term customer relationships, focusing on client KPIs to drive positive business outcomes
• Act as a trusted partner and advisor, providing actionable insights to help clients achieve goals
• Identify and mitigate churn risks, implementing proactive retention measures
• Ensure users are engaged with the platform and understand its value
• Develop subject matter expertise across Similarweb's entire product portfolio