🛠 Tech Stack

💼 About This Role

You'll join a remote-first background check company to resolve technical tickets using software engineering and AI tools. You'll debug production issues and build automation for scalable support, contributing to high customer satisfaction and team efficiency.

🎯 What You'll Do

• Resolve root causes of technical problems escalated from client-facing teams
• Stay updated on product training and technical knowledge
• Contribute to customer satisfaction metrics within SLA
• Document troubleshooting guides for client-facing teams

📋 Requirements

• Computer Science degree or equivalent
• 2+ years in technical support or SaaS environment
• Strong troubleshooting and problem-solving skills
• Experience with Zendesk or similar ticketing software

🎁 Benefits & Perks

• 🏖️ Remote-first work culture