🛠 Tech Stack

💼 About This Role

You'll serve as Datadog's in-house product expert, resolving technical support requests and educating clients on platform use. You'll collaborate with internal teams to report customer feedback and lead product demos. This role offers best-in-breed onboarding and generous global benefits in a hybrid workplace.

🎯 What You'll Do

• Engage with customers via ticketing system, live chat, and screensharing
• Reproduce technical issues and explore 1000+ integrations
• Become demo certified and lead a three-pillar demo
• Participate in product conversations with internal teams

📋 Requirements

• 2+ years of multi-channel technical support at a SaaS company
• Experience using Zendesk or similar software
• Technical troubleshooting and/or programming experience
• Basic knowledge of Linux

✨ Nice to Have

• Experience with Jira or Confluence
• Self-motivated with continuous learning desire
• Effective written and verbal communication

🎁 Benefits & Perks

• 🏖️ Generous global benefits
• 📈 New hire stock equity (RSUs) and employee stock purchase plan
• 🎓 Continuous professional development and product training
• 🤝 Intra-departmental mentor and buddy program
• 🌟 Inclusive company culture with Community Guilds and Inclusion Talks

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Technical Assessment· 1 hour
3. 3Phone Interview· 45 min
4. 4On-site Interview· 3 hours