7h ago
Support Engineer
Boston, MA
$102k-$127k / year
full-timeleadsoftware
π Tech Stack
πΌ About This Role
You'll join the Worldwide Response Center to manage complex problems in technical environments, contributing to international support for real-world applications at major organizations. You'll own solutions and be accountable for results, with exposure to a broad range of technologies.
π― What You'll Do
- Manage complex problem resolution in technical environments
- Use source code to investigate and solve issues
- Participate in rotational extended support coverage
- Collaborate with a smart, problem-solving team
π Requirements
- BS in Computer Science, Engineering, or hard Science
- 10+ years of experience developing or maintaining software
- Enthusiasm for solving interesting problems
- Strong communication skills
β¨ Nice to Have
- Experience with Unix/Linux or Windows environments
- Experience in healthcare IT industry
π Benefits & Perks
- π₯ Medical, vision, and dental insurance
- π° 401(k) Profit Sharing Contribution
- ποΈ Paid Time Off and Holidays
- πΆ Parental Leave
- π Tuition reimbursement
π¨ Hiring Process
Estimated timeline: 2-4 weeks Β· AI estimate
- 1Recruiter screenΒ· 30 min
- 2Technical interviewΒ· 1 hour
- 3OfferΒ· 1 week
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