Tech Stack

Description

As our Technical Customer Support Manager, you'll be the bridge between our customers and development team, handling technical inquiries, troubleshooting issues, and creating educational content. Working in a fast-growing tech startup, you'll directly impact customer satisfaction and product improvement.

Requirements

• Qualified IT specialist or equivalent (e.g., system admin, network admin) or 2+ years IT support experience, or 3+ years real estate industry experience
• Experience with Windows OS and Microsoft Office
• Fluent German and good to very good English
• Strong customer focus and calm under pressure
• Excellent communication skills for all channels including webinars

Responsibilities

• Identify customer needs by understanding real estate agent requirements
• Handle user inquiries via ticketing system, independently and collaboratively
• Provide technical support via phone, chat, email, and remote tools
• Escalate unresolved issues to development as 3rd level support
• Create training videos, webinars, and FAQ articles