🛠 Tech Stack

💼 About This Role

You'll troubleshoot customer issues across hardware, software, and networking systems at Nextiva, a customer experience platform. You'll deliver Amazing Service® while leveraging AI tools to work smarter. This role offers growth in a supportive, high-energy team.

🎯 What You'll Do

• Troubleshoot customer issues across hardware, software, and networking systems
• Document customer interactions, issues, and resolutions with accuracy
• Manage multiple requests simultaneously in a high-volume environment
• Leverage AI tools to support daily workflows and improve response quality

📋 Requirements

• 2+ years of customer service experience in technical support or help desk
• Advanced English fluency required (spoken and written)
• Working knowledge of PC and Mac operating systems and Microsoft Office applications

✨ Nice to Have

• Hardware and/or networking knowledge
• Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional environment

🎁 Benefits & Perks

• 🍏 Comprehensive medical coverage
• 🏖️ Unlimited PTO
• 📈 Continuous learning and career progression
• 🤝 Supportive team culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week