Description

You will be the first point of contact for members, helping them navigate their health benefits with empathy and efficiency. You'll solve complex issues through research and technology, working in a hybrid environment at our Plano, TX office.

Requirements

• Bilingual (English/Spanish) with healthcare terminology
• Strong interpersonal communication skills, written and verbal
• Ability to adapt in a fast-paced, high-volume environment
• Technologically savvy and quick to learn new software
• Composure and compassion when handling high volume of tasks

Responsibilities

• Learn health insurance, benefits and network plans to solve member problems through research, technology, and empathy
• Connect with members via phone, email and chat to address and resolve inquiries
• Collaborate with teammates to find strategic solutions to member issues
• Support and cultivate office culture aligned with Collective Health values