Tech Stack

Description

As a Principal Customer Success Manager at Klaviyo, you will provide high-touch strategic consulting to upper mid-market customers, helping them achieve long-term growth and success with the Klaviyo platform. You'll build strong relationships, drive retention and expansion, and contribute to team collaboration and innovation.

Requirements

• 5+ years mid-market or enterprise account management experience
• Excellent program management skills with ability to own customer projects end-to-end
• Track record as a trusted advisor, able to prioritize initiatives and leverage data
• Experience using Salesforce, Gainsight or similar CRMs and email marketing platforms
• Excited to explore and responsibly use AI tools and workflows

Responsibilities

• Create prescriptive customer success plans and hold customers accountable to driving action
• Use creative problem-solving to help customers maximize value from Klaviyo
• Build strong relationships with customers and executives for stakeholder alignment
• Devise strategies to increase email and SMS revenue and drive growth for largest accounts
• Identify and execute on areas for new content, program development, or training