3h ago

Customer Service Team Leader - Midnights

Cardiff
full-timemid Hybridfinancial services

Description

You will lead a team of around 10 agents to deliver exceptional customer outcomes, develop team capability through coaching and 1:1s, and support the Customer Service Manager in driving departmental improvements. You'll act as an escalation point and remove barriers to excellent service.

Requirements

  • Natural leadership ability with resilience to manage a dynamic out-of-hours team

Responsibilities

  • Lead a team of around 10 agents to deliver exceptional customer and business outcomes
  • Develop team capability through 1:1s, coaching, huddles, and team meetings
  • Support the Customer Service Manager in delivering positive departmental improvements
  • Build strong relationships with internal stakeholders
  • Act as an escalation point for team support during out-of-hours shifts
0 views 0 saves 0 applications