🛠 Tech Stack

💼 About This Role

You'll join Litify's Customer Success team to troubleshoot complex Salesforce issues and provide top-tier technical support to legal professionals. Your work directly improves client operations and contributes to a knowledge base that scales impact.

🎯 What You'll Do

• Debug and resolve complex Salesforce/Litify issues reported by customers
• Reproduce issues in Salesforce sandboxes and demo orgs
• Perform basic configuration changes in Salesforce
• Create knowledgebase articles and video walkthroughs

📋 Requirements

• 1-3 years of technical customer-facing experience in SaaS
• Salesforce experience with ADM-201 certification
• Experience with ticketing system (Jira or Service Cloud)
• Excellent analytical thinking and attention to detail

✨ Nice to Have

• Familiarity with APIs (POST/PATCH/PUT/GET)
• Experience with advanced Salesforce tools (Dev Console, Data Loader, Workbench)
• Understanding of web technologies (HTML, CSS, JS)

🎁 Benefits & Perks

• 💰 Competitive base salary
• 📈 Bonus opportunities
• 🏖️ Remote work
• 📚 Continuous learning and development

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min