Description

You will develop and test strategies to engage and retain patients, becoming an expert in MRI imaging and disease prevention. You'll check in on patients via calls/email/text, follow up on recommended scans, and provide exceptional customer service to support their health journey.

Requirements

• Experience in customer support, service, and success is an asset
• Self-aware and open-minded with high emotional intelligence
• Reliable and self-motivated, able to work under pressure
• Excellent written and verbal communication skills
• Strong interpersonal skills with a professional demeanor

Responsibilities

• Develop and test new strategies to engage with and retain patients
• Check in on patients' health through calls/email/text
• Follow up with patients recommended for another scan
• Provide exceptional customer service over phone and email
• Record and report on patient satisfaction using established systems