🛠 Tech Stack

💼 About This Role

You'll oversee platform operations and service delivery for CCaaS clients, ensuring stability, performance, and capacity. You'll build strong client relationships as a strategic advisor and primary operational contact. This role offers the chance to drive continuous improvement in a remote, global environment.

🎯 What You'll Do

• Manage platform health monitoring and system checks
• Coordinate incident and service request resolution
• Lead regular operational status and business review meetings
• Support contract renewal activities and account expansion

📋 Requirements

• 6 to 8+ years of experience in Technical Operations Management
• Experience supporting CCaaS platforms like Genesys, Five9, or AWS Connect
• Strong background in client relationship management and consulting
• Solid understanding of ITIL frameworks and operational best practices

✨ Nice to Have

• Experience in contact center cloud or on-prem environments
• Proven ability to manage commercial aspects of managed services

🎁 Benefits & Perks

• 🏖️ Remote work
• 🌍 Global team collaboration
• 📈 Growth and mentorship opportunities
• 💼 Strategic advisory role

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Client Interview· 45 min