🛠 Tech Stack

💼 About This Role

You'll coordinate incident response for critical issues on the Roblox platform, working with cross-functional teams to minimize impact. You'll drive process improvements and serve as a product expert to enhance support quality. This role offers direct impact on global user safety.

🎯 What You'll Do

• Coordinate incident response for critical and high-severity issues.
• Own technical escalations and high-priority incidents.
• Identify process improvements to enhance agent efficiency.
• Collaborate with teams to develop documentation and training.

📋 Requirements

• 3+ years in technical support or product support.
• SQL or Python experience for problem-solving.
• Strong analytical and troubleshooting skills.
• Excellent communication and cross-functional collaboration.

✨ Nice to Have

• Experience with support ticketing systems.
• Data analysis and reporting skills.
• Familiarity with CRM tools.

🎁 Benefits & Perks

• 🏖️ Onsite presence Tuesday-Thursday with optional Monday/Friday.
• 💼 Full-time salaried employee.
• 🌍 Global team collaboration.
• 📈 Career growth in Trust & Safety.
• 🛡️ Equal opportunity employer.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min