21h ago

Implementation Support Specialist

India
full-timemid Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll support technical onboarding, integrations, and customer enablement for global SaaS platforms. You'll collaborate with cross-functional teams to ensure seamless product adoption and maximize customer value.

๐ŸŽฏ What You'll Do

  • Support technical onboarding activities and account configuration
  • Facilitate system integrations and data migrations
  • Create and maintain technical documentation and process guides
  • Troubleshoot technical issues with cross-functional teams

๐Ÿ“‹ Requirements

  • 2+ years experience in implementation or SaaS support roles
  • Fluency in English with strong communication skills
  • Proficiency in Microsoft Excel for data organization
  • Experience with Jira or similar project and analytics platforms

โœจ Nice to Have

  • Experience with Posthog or similar analytics tools
  • Knowledge of property management platforms

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited paid time off
  • ๐Ÿ“ˆ Stock options and long-term career development
  • ๐Ÿฅ Private health insurance coverage
  • ๐ŸŒ Flexible international work environment

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Offerยท 30 min
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