21h ago
Implementation Support Specialist
India
full-timemid Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll support technical onboarding, integrations, and customer enablement for global SaaS platforms. You'll collaborate with cross-functional teams to ensure seamless product adoption and maximize customer value.
๐ฏ What You'll Do
- Support technical onboarding activities and account configuration
- Facilitate system integrations and data migrations
- Create and maintain technical documentation and process guides
- Troubleshoot technical issues with cross-functional teams
๐ Requirements
- 2+ years experience in implementation or SaaS support roles
- Fluency in English with strong communication skills
- Proficiency in Microsoft Excel for data organization
- Experience with Jira or similar project and analytics platforms
โจ Nice to Have
- Experience with Posthog or similar analytics tools
- Knowledge of property management platforms
๐ Benefits & Perks
- ๐๏ธ Unlimited paid time off
- ๐ Stock options and long-term career development
- ๐ฅ Private health insurance coverage
- ๐ Flexible international work environment
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Technical Interviewยท 60 min
- 3Offerยท 30 min
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