🛠 Tech Stack

💼 About This Role

You'll provide technical assistance on Inovalon's healthcare data solutions, responding to inbound customer requests via phone, email, and chat. Your core impact is resolving support issues within timeframes with a focus on first call resolution. You'll also document activities in CRM and create knowledge articles to help the team.

🎯 What You'll Do

• Answer inbound customer requests via phone, email, or chat
• Resolve technical support issues with focus on first call resolution
• Document all activities in CRM per defined processes
• Create knowledge articles for common customer issues

📋 Requirements

• Minimum 2 years customer service experience
• Experience with MS Office Products
• High school diploma or GED
• Experience with Salesforce ticketing system

✨ Nice to Have

• 3+ years call center experience
• Healthcare IT or medical billing experience
• Healthcare EDI knowledge (ANSI 835, 837, 270/271)

🎁 Benefits & Perks

• 🏖️ Paid Time Off (18+ days)
• 💰 401k retirement plan
• 🏥 Health insurance
• 🛡️ Life insurance
• 👨‍👩‍👧 Disability coverage (company-paid)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• Role mixes customer service and technical support with unclear focus
• Requires 2 years experience but prefers 3 years call center experience