🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for nebulaONE subscription clients, ensuring satisfaction and growth within assigned accounts. You'll work with project management, customer success, engineering, and development teams to uncover expansion opportunities and maintain strong relationships. This role offers a chance to grow your career in a collaborative environment with a generative AI product.

🎯 What You'll Do

• Serve as primary point of contact for nebulaONE subscription clients.
• Build and maintain strong, long-lasting client relationships.
• Monitor client accounts for subscription usage, renewal, and expansion.
• Deliver regular account reviews and usage reports to clients.

📋 Requirements

• 1-2 years of account management or customer success experience in SaaS.
• Strong communication skills for client and team interactions.
• Familiarity with project management tools like ClickUp, Trello, or SharePoint.
• Excellent organisational skills for multitasking and prioritization.

✨ Nice to Have

• Experience working with technical teams and subject matter experts.
• Familiarity with project management fundamentals (CAPM, PMP, or equivalent).

🎁 Benefits & Perks

• 💰 Competitive salary of £35,000 - £45,000 per annum.